DELIVERY INFORMATION

Trio Mart Ltd

Last Updated: 25th December 2025

This page provides information about our delivery options, costs, and timescales.

IMPORTANT: Trio Mart delivers products sold directly by us. Community Basket products (sold by independent local sellers) have their own delivery arrangements managed by the individual seller. See Section 7 for Community Basket delivery information.

1. DELIVERY AREA

We deliver to addresses throughout the United Kingdom:

  • England (Mainland)
  • Scotland (Mainland)
  • Wales (Mainland)
  • Scottish Highlands and Islands
  • Northern Ireland
  • Channel Islands (Jersey)
  • Isle of Man
  • Scilly Isles

Please note: We do NOT deliver to addresses outside the United Kingdom.

2. DELIVERY SERVICES AND TIMESCALES

2.1 Standard Delivery (UK Mainland)

Delivery Time: 2-3 working days from the date of your order

Courier Service: Sent via courier service with full tracking OR Royal Mail 1st Class

Available for: England (Mainland), Scotland (Mainland), Wales (Mainland)

Standard Delivery typically arrives within 2-3 full working days. Please allow up to 5 full working days to account for any unexpected delays.

2.2 Express Delivery (UK Mainland)

Delivery Time: Next working day (if ordered before 12:00 PM midday)

Courier Service: Sent via courier service with full tracking OR Royal Mail Special Delivery tracked service

Available for: England (Mainland), Scotland (Mainland), Wales (Mainland)

Cut-off Times:

  • Monday to Thursday before 12:00 PM midday: Delivered next working day
  • Friday before 12:00 PM midday: Delivered on Monday (or Tuesday if Monday is a Bank Holiday)
  • Thursday 12:00 PM to Friday 11:59 AM: Dispatched Friday afternoon, delivered Monday/Tuesday (or Tuesday/Wednesday if Monday is a Bank Holiday)

Please allow up to 48 hours in case of unexpected delays.

2.3 Weekend Delivery (UK Mainland)

Delivery Time: Saturday or Sunday delivery

Courier Service: Sent via specialist weekend courier service with tracking

Available for: England (Mainland), Scotland (Mainland), Wales (Mainland)

Ideal for: Fresh produce, perishable items, last-minute orders

2.4 UK Islands Delivery

Delivery Time: 2 working days from dispatch

Courier Service: Specialist island courier service

Available for:

  • Scottish Highlands and Islands
  • Northern Ireland
  • Channel Islands (Jersey)
  • Isle of Man
  • Scilly Isles

Weight Limits:

  • Single box: Orders up to 27kg
  • Two boxes: Orders from 27kg to 55kg

Please note: Island deliveries may be subject to additional transit time during adverse weather or ferry disruptions.

3. DELIVERY COSTS

Delivery costs are calculated based on your order value and delivery location.

3.1 Standard Delivery (UK Mainland)

Order ValueDelivery TimeDelivery Cost
£40.00 or more2-3 daysFREE
£30.00 to £39.992-3 days£4.99
Less than £30.002-3 days£5.99

💚 FREE Standard Delivery on orders £40 or more!

3.2 Weekend Delivery (UK Mainland)

Order ValueDelivery TimeDelivery Cost
£60.00 or moreSaturday/SundayFREE
£40.00 to £59.99Saturday/Sunday£4.99
Less than £40.00Saturday/Sunday£9.99

💚 FREE Weekend Delivery on orders £60 or more!

3.3 UK Islands Delivery

LocationDelivery Time1 Box (≤27kg)2 Boxes (≤55kg)
Scottish Highlands & Islands2 days£12.99£25.98
Northern Ireland2 days£12.99£25.98
Channel Islands (Jersey)2 days£12.99£25.98
Isle of Man2 days£12.99£25.98
Scilly Isles2 days£12.99£25.98

Note: UK Islands delivery charges apply to orders over £50.00. Orders under £50.00 may be subject to different rates or may not be available for delivery to islands. Please contact us for details.

4. ORDER TRACKING

We want you to know exactly where your order is at all times.

4.1 Tracking Information

All courier deliveries include full tracking information:

  • You will receive a tracking number via email once your order is dispatched
  • Track your order in real-time on the courier’s website
  • Receive SMS notifications (where available)
  • Track your order through your Trio Mart account

4.2 Royal Mail Deliveries

  • Royal Mail 1st Class: Limited tracking (proof of postage only)
  • Royal Mail Special Delivery: Full tracking and signature on delivery

5. DELIVERY INSTRUCTIONS

5.1 Providing Delivery Instructions

At checkout, you can provide special delivery instructions such as:

  • “Leave with neighbor at number 12”
  • “Leave in porch if not home”
  • “Ring doorbell twice”
  • Access codes for gated communities or apartment buildings

Please note: Couriers may not always be able to follow special instructions, particularly for perishable or high-value items.

5.2 Receiving Your Delivery

  • Signature Required: Some deliveries may require a signature
  • Safe Place: If you’re not home, couriers may leave parcels in a safe place (if instructed)
  • Perishable Goods: Fresh and frozen items should be refrigerated immediately upon delivery

6. FAILED DELIVERIES

6.1 What Happens if You’re Not Home

If the courier is unable to deliver your order:

  • You will receive a notification (card through the door, email, or SMS)
  • The courier will attempt redelivery (usually the next working day)
  • You may be able to collect from a local depot or post office
  • You can arrange a redelivery at a time convenient for you

6.2 Uncollected Packages

If a package is not collected after multiple delivery attempts:

  • The package will be returned to Trio Mart
  • You may be charged for redelivery or return postage costs
  • Perishable items may not be eligible for refund if delivery failed due to your unavailability
  • See our Refund & Returns Policy for full details

7. COMMUNITY BASKET DELIVERIES

IMPORTANT: Products sold through our Community Basket marketplace are delivered by the individual seller, NOT by Trio Mart.

7.1 How Community Basket Delivery Works

  • The seller arranges delivery directly to you
  • Delivery times and methods vary by seller
  • Delivery costs (if any) are shown at checkout
  • You will receive the seller’s contact information in your order confirmation

7.2 Trio Mart’s Role

While sellers manage delivery, Trio Mart:

  • Shares necessary delivery information (name, address, contact number) with the seller
  • Monitors delivery performance
  • Assists with any delivery issues
  • Takes action against sellers with poor delivery records

7.3 Delivery Issues with Community Basket Orders

If you experience delivery problems with a Community Basket product, contact Trio Mart first:

  • Email: support@triomart.com
  • Phone: 0800 123 4567
  • WhatsApp: [Insert WhatsApp number]

We will coordinate with the seller to resolve the issue quickly.

8. IMPORTANT INFORMATION

8.1 Working Days

“Working days” means Monday to Friday, excluding:

  • Saturdays and Sundays
  • UK Bank Holidays
  • Christmas Day and Boxing Day
  • New Year’s Day

8.2 Perishable Items

Special care for fresh and frozen products:

  • Fresh and frozen items are packed with ice packs or insulated packaging
  • Refrigerate or freeze items immediately upon delivery
  • Weekend delivery recommended for fresh products if you’re ordering late in the week
  • If perishable items arrive spoiled due to delivery delay, contact us immediately with photos for a full refund

8.3 Delivery Address

Please ensure your delivery address is correct:

  • Include full street name, house/flat number, and postcode
  • Provide a contact telephone number for delivery queries
  • We cannot deliver to PO Box addresses
  • You are responsible for any additional costs if the address is incorrect

8.4 Weather and Unforeseen Circumstances

Delivery times are estimates and may be affected by:

  • Severe weather conditions
  • Road closures or traffic disruptions
  • Ferry cancellations (for island deliveries)
  • Industrial action or courier delays
  • Public health emergencies

We will notify you of any significant delays and work to deliver your order as soon as possible.

9. DAMAGED OR MISSING ITEMS

9.1 Damaged Deliveries

If your delivery arrives damaged:

  • Do not accept the delivery if the packaging is severely damaged
  • Take photos of the damaged packaging
  • Contact us immediately at support@triomart.com or 0800 123 4567
  • Provide your order number and photos of the damage
  • We will arrange a replacement or full refund

9.2 Missing Items

If items are missing from your delivery:

  • Check all packaging thoroughly (sometimes small items are packed inside larger ones)
  • Contact us within 48 hours of delivery
  • Provide your order number and list of missing items
  • We will send the missing items or issue a refund

10. CONTACT US

For delivery queries, please contact our customer service team:

Trio Mart Ltd

[Insert full UK registered address]

Company Number: [Insert Companies House number]

Email: support@triomart.com

Phone: 0800 123 4567 (Monday to Saturday, 9am-6pm)

WhatsApp: [Insert WhatsApp number]

Website: www.triomart.com

© 2025 Trio Mart Ltd. All rights reserved.

Registered in England and Wales. This delivery information was last updated on 25th December 2025.