TERMS OF SERVICE

Trio Mart Ltd

Last Updated: 25th December 2025

OVERVIEW

This website (www.triomart.com) is operated by Trio Mart Ltd, a company registered in England and Wales.

Company Details:

• Legal Entity: Trio Mart Ltd
• Registered Address: [Insert full UK registered address]
• Company Number: [Insert Companies House number]
• VAT Number: [Insert VAT number if applicable]
• Email: support@triomart.com
• Phone: 0800 123 4567

Throughout this site, the terms “we”, “us”, and “our” refer to Trio Mart Ltd. Trio Mart Ltd offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE ACCESSING OR USING OUR WEBSITE.

By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

These Terms of Service apply to all users of the site, including browsers, customers, vendors (Community Basket sellers), and contributors of content.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. We will notify you of material changes where required by law. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

It is your responsibility to check this page periodically for changes. You can review the most current version of the Terms of Service at any time on this page.

SECTION 1 – ELIGIBILITY AND ACCOUNT USE

By using our services, you confirm that:

• You are at least 18 years old or the age of majority in your jurisdiction
• You are legally capable of entering into binding contracts under English law
• All information you provide is accurate, complete, and current

You agree not to:

• Use our products or services for any unlawful or unauthorized purpose
• Violate any laws in your jurisdiction (including but not limited to copyright laws)
• Transmit any worms, viruses, or any code of a destructive nature
• Misuse or interfere with our website’s functionality

Breach or violation of any of these Terms will result in immediate termination of your services and may result in legal action.

SECTION 2 – CONSUMER RIGHTS

YOUR STATUTORY RIGHTS:

Nothing in these Terms limits or excludes your statutory consumer rights under UK law, including:

• The Consumer Rights Act 2015
• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
• The Consumer Protection from Unfair Trading Regulations 2008

You have the right to:

• Receive goods that are as described, of satisfactory quality, and fit for purpose
• A 14-day cooling-off period for distance sales (see our Refund & Returns Policy for details)
• Remedies for faulty goods, including repair, replacement, or refund
• Clear and transparent pricing information

These rights cannot be waived or restricted by these Terms.

SECTION 3 – PRODUCTS AND SERVICES

3.1 Trio Mart Direct Products

Products sold directly by Trio Mart Ltd are subject to our quality standards and the Consumer Rights Act 2015. We take full responsibility for the quality, safety, and compliance of these products.

3.2 Community Basket Marketplace Products

IMPORTANT INFORMATION ABOUT COMMUNITY BASKET:

Some products are sold by independent local farmers, artisan producers, and small businesses through our Community Basket marketplace. These products are clearly identified by:

• Seller name and ID on the product page
• “Sold by [Seller Name]” label in the product description
• Seller contact information in your order confirmation

3.3 How Community Basket Works

Payment Process:

• You pay Trio Mart (not the seller directly)
• Trio Mart processes your payment securely
• Trio Mart pays the seller after successful delivery

Delivery Process:

• Trio Mart shares necessary delivery information (name, address, contact number) with the seller
• The seller arranges delivery directly to you
• Delivery times are managed by the individual seller

Returns and Refunds:

• Contact Trio Mart first (not the seller directly)
• Trio Mart coordinates the return/refund process with the seller
• The seller handles the return under Trio Mart’s supervision
• Trio Mart ensures you receive your refund through our payment system

3.4 Seller Responsibilities and Trio Mart’s Role

Seller Responsibilities:

• Product quality, safety, and compliance with UK law
• Accurate product descriptions
• Timely delivery arrangements
• Compliance with food safety regulations (for food products)

Trio Mart’s Role:

• Provide the marketplace platform
• Process all payments securely
• Coordinate customer service, returns, and refunds
• Monitor seller compliance with our standards
• Take action against sellers who breach consumer law or our policies

3.5 Your Consumer Rights for Community Basket Products

All your statutory rights under the Consumer Rights Act 2015 apply to Community Basket products:

• 14-day cooling-off period (except for excluded items)
• Right to repair, replacement, or refund for faulty goods
• Goods must be as described, of satisfactory quality, and fit for purpose

Trio Mart acts as your primary point of contact for all Community Basket issues and will ensure sellers meet their legal obligations.

3.6 General Product Information

• Product Availability: All products are subject to availability. We reserve the right to limit quantities.
• Product Images: We make every effort to display product colors and images accurately. However, actual products may vary slightly due to monitor settings.
• Product Descriptions: All descriptions and pricing are subject to change at any time without notice.

SECTION 4 – PRICING AND PAYMENT

4.1 Pricing

• All prices are in UK Pounds Sterling (£) and include VAT where applicable
• Delivery charges are additional and will be clearly displayed before checkout
• Prices are subject to change without notice
• We reserve the right to correct pricing errors

4.2 Pricing Errors

If a pricing error occurs:

• If the correct price is lower: We will charge the lower amount
• If the correct price is higher: We will contact you for instructions or cancel and refund your order
• Obvious pricing errors do not create a binding obligation to supply at the incorrect price

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• Visa Debit
• Maestro

Payments are processed securely via trusted third-party payment providers. Payment information is encrypted and handled in accordance with PCI DSS standards. We do not store your full card details.

4.4 Payment Terms

• Payment must be made in full at the time of ordering
• We may refuse or cancel orders at our discretion for suspected fraud or breach of Terms
• You agree to provide current, complete, and accurate purchase and account information

SECTION 5 – ORDERS AND CONTRACT FORMATION

5.1 Order Process

• Step 1: You place an order through our website, phone, email, or WhatsApp
• Step 2: You receive an Order Acknowledgment email (this is NOT acceptance)
• Step 3: We send a Dispatch Confirmation email (this forms the binding contract)
• Step 4: We deliver the products to your specified address

5.2 Key Points

• Your order constitutes an offer to purchase
• A binding contract is only formed when we send the Dispatch Confirmation
• We are not obliged to accept all orders
• The contract relates only to products confirmed in the Dispatch Confirmation

We may reject orders for reasons including: product unavailability, pricing errors, suspected fraud, or breach of Terms.

5.3 Order Methods

Orders can be placed via:

• Website: www.triomart.com
• Phone: 0800 123 4567
• Email: orders@triomart.com
• WhatsApp: [Insert WhatsApp number]

SECTION 6 – DELIVERY

• Delivery Area: Delivery is available within the United Kingdom only
• Delivery Times: Estimated delivery times are provided at checkout and are not guaranteed
• Risk and Title: Risk passes to you upon delivery. Title (ownership) passes to you once we receive full payment
• Community Basket Deliveries: Delivery of Community Basket products is arranged by the individual seller. Trio Mart cannot guarantee delivery times for these products.

6.1 Failed Deliveries

If you are unavailable to receive your order:

• The courier will follow their redelivery procedures
• You may be charged for redelivery or return costs
• Perishable items may not be eligible for refund if delivery fails due to your unavailability

SECTION 7 – RETURNS, CANCELLATIONS, AND REFUNDS

Please refer to our separate Refund & Returns Policy for detailed information about:

• Your 14-day cooling-off period
• How to cancel an order
• Return eligibility and process
• Refund timescales
• Non-returnable items (perishable goods, opened hygiene products, etc.)
• Community Basket product returns

Nothing in our Returns Policy affects your statutory rights for faulty or misdescribed goods.

SECTION 8 – FOOD SAFETY AND PRODUCT COMPLIANCE

8.1 Food Products

• All food products sold directly by Trio Mart comply with UK food safety regulations
• Community Basket sellers are required to comply with UK food safety regulations
• Allergen information is provided where available
• Customers must check product labels for ingredients and allergen information
• We cannot guarantee products are suitable for specific dietary requirements unless explicitly stated

8.2 Other Products

• Personal care and cosmetics products comply with UK regulatory standards
• Check ingredients before use if you have allergies or sensitivities

8.3 Customer Responsibility

You are responsible for:

• Checking expiry dates
• Following storage instructions
• Ensuring products are suitable for your needs

SECTION 9 – DATA PROTECTION AND PRIVACY

Your personal data is processed in accordance with:

• UK GDPR and Data Protection Act 2018
• Our Privacy Policy (available on our website)

Please refer to our Privacy Policy for detailed information about:

• What data we collect
• How we use it
• How we share data with Community Basket sellers
• Your rights (access, rectification, erasure, etc.)
• How to contact our Data Protection Officer

SECTION 10 – INTELLECTUAL PROPERTY

All content on this website (text, images, logos, designs, etc.) is owned by Trio Mart Ltd or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Reproduce, copy, sell, or exploit any portion of our website or content without written permission
• Use our trademarks or branding without authorization
• Scrape, data mine, or systematically extract content from our website
• Use automated systems or software to extract data (“screen scraping”)

SECTION 11 – USER-GENERATED CONTENT

11.1 Reviews, Comments, and Feedback

By submitting reviews, comments, or other content to our website, you:

• Grant us a non-exclusive, royalty-free license to use, reproduce, and display your content
• Confirm that you own the rights to the content or have permission to submit it
• Agree not to submit content that is unlawful, defamatory, obscene, or infringes third-party rights

We reserve the right to remove any user content that violates these Terms or is otherwise inappropriate.

11.2 Prohibited Content

You may not submit comments that:

• Violate any law or regulation
• Contain defamatory, libelous, or obscene material
• Infringe copyrights, trademarks, or other intellectual property rights
• Contain viruses or malicious code
• Harass, abuse, or harm others

SECTION 12 – PROHIBITED USES

You are prohibited from using the site or its content for:

• Any unlawful purpose
• Soliciting others to perform or participate in any unlawful acts
• Violating any UK or international regulations, rules, or laws
• Infringing upon our intellectual property rights or those of others
• Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating
• Submitting false or misleading information
• Uploading or transmitting viruses or any other malicious code
• Collecting or tracking personal information of others without authorization
• Spamming, phishing, scraping, or using automated data collection methods
• Interfering with or circumventing website security features
• Engaging in fraudulent activity

We reserve the right to terminate your use of the Service for violating any prohibited uses.

SECTION 13 – THIRD-PARTY LINKS AND SERVICES

13.1 External Links

Our website may contain links to third-party websites and services. We are not responsible for:

• The content, accuracy, or practices of third-party websites
• Any loss or damage resulting from your use of third-party services

13.2 Third-Party Tools

We may provide access to third-party tools (e.g., payment processors, analytics). Use of these tools is:

• At your own risk
• Subject to the third party’s terms and conditions
• Not guaranteed or warranted by Trio Mart Ltd

We provide access to such tools “as is” and “as available” without any warranties.

SECTION 14 – LIMITATION OF LIABILITY

14.1 Statutory Rights Protected

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of statutory consumer rights under the Consumer Rights Act 2015
• Any other liability that cannot be excluded or limited under UK law

14.2 To the Extent Permitted by Law

We are not liable for:

• Community Basket products (quality, safety, delivery, or compliance) – claims must be directed to us, and we will coordinate with the seller
• Indirect, consequential, or incidental losses
• Loss of profits, revenue, or business opportunities
• Service interruptions or technical errors (though we will work to resolve these promptly)

Our services are provided “as is” except where UK consumer law requires specific guarantees.

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless Trio Mart Ltd, its directors, officers, employees, and agents from any claims, damages, or expenses arising from:

• Your breach of these Terms
• Your violation of any law or third-party rights
• Your misuse of our website or services

This does not affect your statutory rights as a consumer.

SECTION 16 – DISPUTE RESOLUTION

16.1 Governing Law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any disputes.

Exception: If you are a consumer resident in Scotland or Northern Ireland, you may bring proceedings in your local courts.

16.2 Alternative Dispute Resolution

If you are unhappy with our products or services, please contact us first at support@triomart.com or call 0800 123 4567. We will work to resolve your complaint.

If we cannot resolve your complaint, you may use:

• Trading Standards via the Citizens Advice consumer service
• Online Dispute Resolution Platform (for online purchases): https://ec.europa.eu/consumers/odr

We are not obliged to participate in alternative dispute resolution but will consider it on a case-by-case basis.

SECTION 17 – TERMINATION

17.1 Your Rights

You may stop using our services at any time by closing your account (if applicable) or ceasing to use our website.

17.2 Our Rights

We may suspend or terminate your access if you:

• Breach these Terms
• Engage in fraudulent or unlawful activity
• Misuse our website or services

17.3 Effect of Termination

• Your obligations and liabilities incurred before termination survive
• We may retain certain data as required by law or for legitimate business purposes
• You will remain liable for all amounts due up to and including the date of termination

SECTION 18 – GENERAL PROVISIONS

18.1 Entire Agreement

These Terms of Service, together with our Privacy Policy, Cookie Policy, and Refund & Returns Policy, constitute the entire agreement between you and us regarding your use of the Service.

18.2 Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

18.3 Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

18.4 Assignment

We may assign or transfer these Terms and our rights and obligations without restriction. You may not assign these Terms without our prior written consent.

18.5 Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 19 – CHANGES TO TERMS OF SERVICE

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

We will notify you of material changes where required by law. It is your responsibility to check our website periodically for changes.

Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

You can review the most current version of the Terms of Service at any time on this page.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

Trio Mart Ltd

[Insert full UK registered address]

Company Number: [Insert Companies House number]

VAT Number: [Insert VAT number if applicable]

Email: support@triomart.com

Phone: 0800 123 4567

Website: www.triomart.com

© 2025 Trio Mart Ltd. All rights reserved.

Registered in England and Wales

These Terms of Service were last updated on 25th December 2025